Refund Policy

At Yiruizn, we not only sell home decor items, but we are also responsible for every single product. You can shop with confidence because we are committed to resolving any issues that may arise.

If you are not satisfied with any item purchased from yiruizn and need a refund or exchange, please see our refund policy below.

Return Period

You can return items within 30 days of receiving them.

Return Requirements

Items must be in perfect condition, without damage or signs of use (e.g., no dents, scratches, or paint chips on wall vases), and be resaleable.

Customers must provide proof of purchase (order confirmation email or order number).

Items must be returned in their original packaging as received.

Return Shipping Costs

Customers are not responsible for returns or exchanges due to errors in shipping (e.g., wrong style/size) or product defects (e.g., cracks, damage, lack of shine, missing accessories, etc.).

For returns or exchanges due to personal reasons (e.g., dislike of the color, incorrect size), the customer is responsible for shipping costs.

Non-returnable items:

Items past the return period.

Items damaged (cracks, breaks, etc. caused by human error).

Items showing signs of use.

Customized items.

Customized items are non-refundable if returned due to personal reasons. However, if the item is unusable due to a manufacturing defect, a return and refund are possible.

Return Process:

Please contact our customer service team (service@yiruizn.com) to request a return.

Our team will review your request and respond within 1-2 business days.

If approved, we will provide a return address and return instructions.

Please return your item according to the return instructions provided by our team.

Refund Processing Time:

After receiving and confirming your return, we will process your refund within three business days. We will send you a refund confirmation email upon completion.

Refund Methods

Refunds will be returned to the original account used at checkout. The processing time depends on the bank's processing speed.

Product Defects

If your item arrives damaged or defective, please take photos and contact us. yiruizn will replace it free of charge. You can also choose a refund without any additional fees.

Exchanges

We do not offer direct exchanges. If you need an exchange, please contact our customer service team to initiate a return and then place a new order.

Order Cancellation

Orders can be cancelled within 24 hours of purchase, provided the order has not yet been processed. Once an order has been processed and shipped, it cannot be cancelled.

If you need to cancel your order, please contact our customer service team.

If you have any further questions regarding returns, refunds, or exchanges, please contact our customer service team: service@yiruizn.com.